You can resolve malfunctions on the operator according to the following table. If you are encountering any difficulties, contact your stockist or visit
“www.sommer.eu” for support.
Fault Possible cause Remedy
31
Troubleshooting tips
Homelink compatible!
If your vehicle is equipped with the latest Homelink system (version 7), you can reach our drive/radio receiver at 868.6 MHz. With older
Homelink versions, you must use a different frequency (40.685 or 434.42 MHz). For more information, please visit
“http://www.eurohomelink.com” or contact your stockist.
Many problems can be solved by a control unit reset (deletion of force values) and subsequent reprogramming of the operator!
Should you be unable to find and eliminate the fault with the help of this table, then take the following steps:
• Perform a complete control unit reset (deletion of programmed force values) and “re-teach” the operator.
• Disconnect any accessories that may have been connected (e.g. light barrier) and reconnect the jumper if there is a safety connection.
• Set all DIP switches to default settings (OFF).
• If settings have been changed using the TorMinal, reset the control unit using the TorMinal.
• Check all connections to the direct terminal strip and tighten as needed.
Help in case of malfunction
Red signal lights flash
Operator does not function
Operator does not function when operated
with remote control unit
Operator does not function when operated
using push-button
Operator stops at door CLOSED and com-
pletely opens the door
Operator stops at door OPEN
Operator is not programmed, no force
values are saved
No mains power is present on the
operator. LED power off
No mains power is present on the
operator. LED power off
No control unit installed
Fuse in garage circuit has tripped
Photoelectric cell tripped,
safety LED lights up
Safety switch unit (8.2 Kohm) defective
or DIP switch 2 is ON; safety LED is lit
Fraba system activated but photoelec-
tric cell or safety switch unit (8.2 kOhm)
is onnected; safety LED is lit
Battery in remote control transmitter is
flat
Remote control transmitter has not
been “taught” to radio receiver
Wrong radio frequency
Command is permanently applied
because the button is jammed.
Start LED is illuminated
No mains power
Push-button not connected or defective
No mains power
Obstruction has tripped automatic
force cut-off
Incorrect force values “taught” or force
tolerance is too low
Switch-trigger set incorrectly
Door is incorrectly adjusted or is
defective (e.g. spring shaft)
Obstruction has tripped automatic
force switch-off
Incorrect force values “taught” or force
tolerance is too low
Switch-trigger set incorrectly
Connected safety fixture is tripped and
DIP switch 1 is set to ON
Teaching the Operator. See section on commissioning
Plug in power plug
Plug in power plug
Install control unit
Replace fuse, use a different device e.g. electric drill, to check the
power supply
Eliminate interruption
Replace safety contact strip; set DIP switch 2 to ON
Switch off Fraba system; set DIP switch 2 to OFF
Change battery
Teach remote control transmitter
Check frequency (40 MHz with wire aerial; 868 MHz without
external aerial)
Release button, replace manual transmitter (remove battery)
Plug in power plug
Connect push-button or replace
Plug in power plug
Remove obstruction
Delete force values and “teach” new ones. Increase force tolerance
only if these measures prove ineffective. See the “Setting Maximum
Force” section
Reset switch-trigger; see “Setting Limit Switches” section
Have door adjusted correctly or repaired by a person qualified to do
so
Remove obstruction. The operator will close the door with the next
command.
Delete force values and “teach” new ones. Increase force tolerance
only if these measures prove ineffective. See the “Setting Maximum
Force” section
Reset switch-trigger; see “Setting Limit Switches” section
Eliminate interruption or set DIP switch 1 to OFF
