Appendix B: Technical Support
PX-716 Installation and Users Manual 131
Returns
In the unlikely event that you need to return a drive to Plextor, you need
an RMA (Returned Materials Authorization) number. You need this
number before any Plextor drive can be returned for repair or
replacement. Here’s how you get an RMA number and return your
drive:
1. Contact Plextor Technical Support. You will receive assistance in
troubleshooting your system. If the drive is determined to be
defective, you will receive a Tech Support Ticket Number.
2. Locate the RMA request form at:
https://www.plextor.com/english/support/rma_request_form.htm
.
Complete the form, providing the Technical Support Ticket number
and details of the drive failure. After completing the form, click the
Submit button.
IMPORTANT NOTE: The RMA form will NOT be processed without
the Tech Support Ticket Number.
3. Plextor will then return the RMA form to you via e-mail, with the
RMA number and shipping information included.
4. When you receive the RMA number, pack the Plextor drive securely
in a box, and include the RMA form as a packing slip.
5. Write the RMA number in large letters on the outside of the box, and
ship the box and the drive to Plextor.
Contacting Plextor’s RMA Department
You can contact our RMA Department and request RMA forms at:
• rmasupport@plextor.com
• Or by fax at 510-651-9765
• Or by calling us at 510-440-2000
