Panasonic Warranty
If you require assistance regarding warranty condions or any other enquiries, please visit the Panasonic
Australia website
www.panasonic.com.au or contact by phone on 132 600
If phoning in, please ensure you have your operang instrucons available.
THIS WARRANTY CARD AND THE PURCHASE DOCKET (OR SIMILAR PROOF OF PURCHASE)
SHOULD BE RETAINED BY THE CUSTOMER AT ALL TIMES
Panasonic Australia Pty. Limited
ACN 001 592 187 ABN 83 001 592 187
1 Innovation Road, Macquarie Park NSW 2113
www.panasonic.com.au
PRO-031-F11 Issue: 5.0 23-01-2018
1.
Subject to the condions of this warranty Panasonic or its Authorised Service Centre will perform necessary service on the product,
without charge for parts or labour, if in the opinion of Panasonic the product is found to have a manufacturing defect within one
(1) year or (12 months) (the “warranty period”) from the date of purchase appearing on your purchase receipt.
This warranty only applies to Panasonic products purchased in Australia and sold by Panasonic Australia, it’s Authorised Distributors, or
Dealers, and only where the products are used and serviced within Australia or its territories. Warranty cover only applies to the services
that are carried out by a Panasonic Authorised Service Centre and only if valid proof of purchase is presented when the warranty service is
requested.
This warranty only applies if the product has been installed and/or used in accordance with the manufacturer’s recommendaons (as noted
in the operang instrucons) under normal use and reasonable care (in the opinion of Panasonic). The warranty does not cover damage,
malfuncon or failure resulng from use of incorrect voltages, incorrect installaon, accident, misuse, neglect, build-up of dirt or dust,
abuse, maladjustment of customer controls, mains supply problems, thunderstorm acvity, infestaon by insects or vermin, tampering or
repair by unauthorised persons (including unauthorised alteraons), exposure to abnormally corrosive condions, or any foreign object or
maer having entered the product.
This warranty does not cover the following items unless the fault or defect existed at the me of purchase:
(a) Consumable parts
(b) Cosmec parts
(c) Worn or damaged parts
(d) Informaon stored on Hard Disk Drives, Opcal Discs, USB Devices, SD Cards, Tapes
(e) DTV recepon issues caused by TV Aerial / Cabling / Wall socket(s)
Some products may be supplied with Ethernet connecon hardware. The warranty is limited on such products and will not cover:
(a) Internet and or DLNA connecon / setup related problems
(b) Access fees and or charges incurred for internet connecon
(c) Incompable soware or soware not specifically spulated in the product operaons manual; and
(d) Any indirect or consequenal costs associated with the incorrect use or misuse of the hardware, its connecon to the internet or any
other device.
To claim warranty service, when required, you should:
• Contact Panasonic’s Customer Care Centre on 132 600 for Service Centre informaon.
• Confirm the opening and acceptance mes with the Authorised Service centre that you choose.
• Then send or take the product to a Panasonic Authorised Service Centre together with your proof of purchase receipt.
• Any freight and insurance costs associated with the transport of the product to and/or from your nearest Authorised Service Centre must
be arranged and paid for by you.
The warranes hereby conferred do not extend to, and exclude, any costs associated with the installaon, de-installaon or re-installaon
of a product, including costs related to the mounng, de-mounng or remounng of any screen, (and any other ancillary acvies), delivery,
handling, freighng, transportaon or insurance of the product or any part thereof or replacement of and do not extend to, and exclude,
any damage or loss occurring by reason of, during, associated with, or related to such installaon, de-installaon, re-installaon or transit.
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7.
Panasonic Authorised Service Centres are located in major metropolitan areas and most regional centres of Australia, however, coverage will
vary dependant on product. For advice on exact Authorised Service Centre locaons for your product, please telephone our Customer Care
Centre on 132600 or visit our website and use the Service Centre Locator.
In addion to your rights under this warranty, Panasonic products come with consumer guarantees that cannot be excluded under the
Australian Consumer Law. If there is a major failure with the product, you can reject the product and elect to have a refund or to have the
product replaced or if you wish you may elect to keep the goods and be compensated for the drop in value of the goods. You are also entled to
have the product repaired or replaced if the product fails to be of acceptable quality and the failure does not amount to a major failure.
If there is a major failure in regard to the product which cannot be remedied then you must nofy us within a reasonable period by contacng
the Panasonic Customer Care Centre. If the failure in the product is not a major failure then Panasonic may choose to repair or replace the
product and will do so in a reasonable period of me from receiving noce from you.
