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Troubleshooting
• NX-595E may not work on a corporate network due to firewalls, proxy servers,
and other security settings. Connect it to a network port that can provide direct
access to the internet.
• Check that other devices on the same network can connect to the internet, if
they are working then confirm all access codes are correct (serial number, Web
Access Passcode, username and PIN)
FAQ - Frequently Asked Questions
1. What if I cannot connect to NX-595E with my computer?
a. Check that the router has DHCP enabled. .
b. Check that an IP address has been allocated in Location 21 of the NX-595E
via the keypad. If it is 0.0.0.0 then DHCP is not working correctly. You may
have to assign the NX-595E a static IP address in Location 21 if the network
router does not have DHCP enabled. Make sure that the router is on the
same subnet as your computer and that the IP address is not used by
another device.
c. While the NX-595E is in program mode: On a windows computer, click Run,
type cmd to bring up a command line prompt. Type ping [ip address] then hit
Enter. If there is an error you will see 100% packet loss or "Request timed
out" responses, check your network and wiring and try again. If you see a
“reply from” the IP address then your computer is communicating with the
NX-595E.
2. I’m not receiving any emails
a. Perform testing using a standard user PIN, the installer account by default
does not send all reports.
b. Check that the emails are not being captured in your SPAM folder or blocked
by a firewall.
c. Check that the email address is entered correct in Email Reporting settings
(logged in as Master user).
d. Check that the event is checked in Email Reporting settings (logged in as
Master user).
e. Check that you are receiving other emails.
f. Check that the relevant reporting options are enabled in the panel
programming.
g. Try using the UltraSync app to verify your system is connecting to the
servers.
