7
Troubleshooting
•No power or not heating up. 1.Check the fuse and the fuse rating (should be
13amp).
2.T
ry a different appliance in the socket as it may be
the socket that is at fault.
3.Check the temperature dial has not been set to
MIN.
4. Ensure good connection between the iron and the
charging base.
•Overheating or not getting hot enough. 1. Adjust the temperature dial to ensure the setting
matches that recommended on the garment or
refer to the “temperature guide” section.
2. Allow the iron to reach temperature and stabilise
for 1-2 minutes if it has just been plugged in.
3. Return the iron onto the charging base every few
seconds to top up the heat.
•Not steaming or poor steam. 1. Check that there is enough water in the tank.
2. Allow the iron to reach temperature before using
steam.
3. Perform a self-clean to clear away limescale
inside the iron (refer to “Self Clean” section).
•Dripping from the holes in the soleplate. 1. Allow the iron to reach temperature before using
steam.
2. Return the iron onto the charging base every few
seconds to top up the heat.
•Tripping Electrics. 1. Try using a different socket.
2. Ensure there are no other appliances being used
on the same set of sockets as the iron.
•The filler cap is broken or does not close properly. 1. Call our helpline to order a new replacement filler
cap to be sent out.
Problem Solution
