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18.2.1. Faults and Possible Causes
The screen is black.
` The Notebook is in hibernation. Solution: Press the on/off switch.
The Notebook turns itself off during operation.
` The battery may be flat. Plug the Notebook in using the mains adapter and
charge the battery.
The Notebook cannot be switched on.
` If you are running the Notebook on batteries, check that they have been insert-
ed correctly and are fully charged.
Wrong time and date displayed.
` Click the clock display in the taskbar. Select the
Datums- und Uhrzeiteinstellung ändern option and enter the correct values.
No data can be read by the optical drive.
` Check whether the disc has been inserted correctly.
The WLAN/Bluetooth connections do not work.
` Check that flight mode is disabled.
The touchpad is not working.
` To activate the touchpad, press the Fn + F9 keyboard shortcut.
Apps (e.g. the weather app) cannot be displayed as live tiles.
` Check the date, time zone and time.
18.3. Do You Need More Help?
You’ve checked through the suggestions in the previous section and you’re still hav-
ing problems with your device? Then call our hotline or contact us at www.medion.
de/service. We’ll be glad to help you.
Before contacting your technology centre, however, prepare the following informa-
tion:
• Have you made any upgrades or modifications to the initial configuration?
• What peripheral devices do you use?
• What messages, if any, appear?
• What software were you using when the problem occurred?
• What steps have you already taken to try and rectify the problem?
18.4. Driver Support
The system has been thoroughly and successfully tested with the installed drivers
in our test laboratory. It is normal in the computer sector, however, for the drivers to
need updating from time to time. This is because there may be compatibility prob-
lems with other components (programs, devices) which have not yet been tested.
You can find current drivers on the Internet at the following address:
http://www.medion.com
Please use the service address for the country where the device was purchased.
