Troubleshooting guide/After-sales service
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If the edges of the refrigerator cabinet, which come in contact with the door seal, are warm to
the touch:
• This is normal in hot weather and when the compressor is running.
If the light does not work:
• Are the electric circuit safety devices installed in the house fully functional?
• Is the power plug plugged into a live socket with the proper voltage?
• Has the light bulb burnt out?
In the case of burnt-out bulbs:
1. Always unplug the appliance from the mains.
2. See chapter “Maintenance and Cleaning”.
If the motor seems to run too much:
• Are the doors properly closed?
• Are the door seals properly fitted?
• On hot days or if the room is warm, the motor naturally runs longer.
If the appliance door has been left open for a while or if large amounts of food have been stored, the
motor will run longer in order to cool down the interior of the appliance.
Remember
Motor running time depends on a variety of factors: the number of door openings, the amount of food
stored, the ambient room temperature, temperature control settings.
If, after performing the above checks, your appliance still does not work properly, contact the Customer
Care Centre, explain the problem, specifying the model and appliance service number (stated on the data
plate).
If the refrigerator temperature is too high
• Are the refrigerator controls correctly set?
• Has a large amount of food just been added to the refrigerator or freezer?
• Check that the doors are not opened too often.
• Check that the doors close properly.
• Make sure that air flow vents inside the compartment are not blocked, as this prevents the circulation
of cold air.
If there is moisture build-up
• Make sure that air flow vents inside the compartment are not blocked, as this prevents the circulation
of air.
• Make sure that the food is properly packaged. Remove any moisture on the outside of food containers
before placing them in the refrigerator.
• Check that the doors are not opened too often. When the door is opened, humidity from the room air
enters the refrigerator. The more often the door is opened, the faster humidity builds up which then
condenses on the cold interior walls, especially when the room itself is very humid.
• If the room is very humid, it is normal for moisture to build up inside the refrigerator.
If the doors do not open and close properly
• Check that food packages are not blocking the door.
• Check that the pans, shelves, drawers or the ice maker are not out of position.
• Check that the door seals are not dirty or sticky.
• Ensure the appliance is level.
