Problem: The sound quality changes...
• Repeat steps in the previous troubleshooting section above before continuing to
the next steps.
• Disconnect the signal cable at the input of the monitor. With power on, place your
ear close to each driver (tweeter/woofer) and listen for noise (i.e., a slight hiss or
hum). If there's absolutely no sound whatsoever, it could be that one or more of
the drivers (woofer or tweeter or both) is at fault. It's also possible that the prob
lem lies some where in the electronics.
• Play some non-distorted source material at a low volume. Carefully cover the
tweeter (to block the sound) without touching the diaphragm. Is the woofer pro
ducing a clean sound? If there is not a clear tonal quality or any sound at all
then the woofer probably needs to be replaced.
• Cover the woofer so you can hear mostly the tweeter. Is the tweeter producing a
clear sound? If there is not a clear tonal quality or any sound at all then the
tweeter probably needs to be replaced.
• Once you have a better idea of what may be at fault then call us and speak with
someone in the service department. They will help you determine the best solu
tion to correct your monitors. The service department can be reached at (805)
584-5224,
Problem: The monitor hisses, hums or makes other loud noises...
Here are some suggestions that will help you eliminate these undesirables from
your system:
• Make sure that the power cord is plugged snugly into the IEC socket on the rear
of the monitor.
• Check the connections between the signal source and the monitor. The V8's
Neutrik® Combo connector is a completely balanced system. If you're connecting
an unbalanced output to the monitor, be sure that you're using PIN 2 for signal
and have PIN 1 and PIN 3 tied together at the source end.
• Refer to the Connecting the System section on page 4 of this manual to ensure
that the AC mains is matched to the operating voltage requirements.
• All audio equipment should use the same ground point. Check all other devices
using the same AC output in the building like dimmers, neon signs, TV screens,
and computer monitors. These devices should not be using the same circuit. .
For updated Troubleshooting information please visit our Web Site www.krksys.com
Please read the warranty card that was included in the shipping carton of your
monitor prior to shipping it back to KRK Systems, LLC. All products in need of
repair can be returned to the dealer where it was purchased or to KRK Systems,
LLC.
Before shipping your unit back to KRK for service you must acquire an “RMA” from
KRK. Your unit will not be received by the company, nor will any work be done on
your unit without this very important number. Please call KRK at 805-584-5277
Shipping Instructions
• For the safest possible return to KRK, please use the shipping carton and pack
aging that your V Series 2 was originally shipped in.
• KRK cannot be responsible for any damages incurred during the shipping
process due to poor packing. Make sure to insure your shipment.
• If your monitor is out of warranty and you would like a quotation prior to servicing
your product, please call for an “RMA” number. No service will be performed on
your unit without this number.
• Replacement carton and packaging can be purchased from KRK Systems, LLC.
for $26.50 each.
• For replacement part quotes call (805) 584-5277.
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