PROBLEM: The running belt does not stay centered during a workout.
SOLUTION: Verify the following:
• Make sure the treadmill is on a level surface.
• Verify that the belt is properly tightened and centered (Refer to the Adjustment section for detailed directions).
TROUBLESHOOTING - HEART RATE
Check your exercise environment for sources of interference such as fluorescent lights, computers, underground fencing,
home security systems or appliances containing large motors. These items may cause erratic heart rate readouts.
You may experience an erratic readout under the following conditions:
• Gripping the heart rate handlebars too tight. Try to maintain moderate pressure while holding onto the heart rate
handlebars.
• Constant movement and vibration due to constantly holding the heart rate handlebars while exercising. If you are
receiving erratic heart rate readouts, try to only hold the grips long enough to monitor your heart rate.
• When you are breathing heavily during a workout.
• When your hands are constricted by wearing a ring.
• When your hands are dry or cold. Try to moisten your palms by rubbing them together to warm.
• Anyone with heavy arrhythmia.
• Anyone with arteriosclerosis or peripheral circulation disorder.
• Anyone whose skin on the measuring palm is especially thick.
If the above troubleshooting section does not remedy the problem, discontinue use and turn the power off.
PLEASE CALL CUSTOMER TECH SUPPORT AT THE NUMBER ON THE BACK PANEL.
The following information may be asked of you when you call. Please have these items readily available:
• Model Name
• Serial Number
• Date of Purchase (receipt or credit card statement)
In order for Customer Tech Support to service your treadmill they may need to ask detailed questions about the symptoms
that are occurring. Some troubleshooting questions that may be asked are:
• How long has this problem been occurring?
• Does this problem occur with every use? With every user?
• If you are hearing a noise, does it come from the front or the back? What kind of noise is it (thumping, grinding,
squeaking, chirping etc.)?
• Has the machine been lubricated and maintained per the maintenance schedule?
Answering these and other questions will give the technicians the ability to send proper replacement parts and the service
necessary to get you and your Horizon Fitness treadmill running again!
Cleanliness of your treadmill and its operation environment will keep maintenance problems and service
calls to a minimum. For this reason, we recommend that the following preventive maintenance schedule
be followed.
AFTER EACH USE (DAILY)
Clean and inspect, following these steps:
• Turn off the treadmill with the on/off switch, then unplug the power cord at the wall outlet.
• Wipe down the running belt, deck, motor cover, and console casing with a damp cloth. Never use
solvents, as they can cause damage to the treadmill.
• Inspect the power cord. If the power cord is damaged, contact Horizon Fitness.
• Make sure the power cord is not underneath the treadmill or in any other area where it can become
pinched or cut.
• Check the tension and alignment of the running belt. Make sure that the treadmill belt will not damage
any other components on the treadmill by being misaligned.
EVERY WEEK
Clean underneath the treadmill, following these steps:
• Turn off the treadmill with the on/off switch, then unplug the power cord at the wall outlet.
• Fold the treadmill into the upright position, making sure that the lock latch is secure.
• Move the treadmill to a remote location.
• Wipe or vacuum any dust particles or other objects that may have accumulated underneath the treadmill.
• Return the treadmill to its previous position.
EVERY MONTH - IMPORTANT!
• Inspect all assembly bolts of the machine for proper tightness.
• Raise the elevation to 6% incline.
• Turn off the treadmill with the on/off switch, then unplug the power cord and wait 60 seconds.
• Remove the motor cover. Wait until ALL LED lights turn off.
• Clean the motor and lower board area to eliminate any lint or dust particles that may have accumulated.
Failure to do so may result in premature failure of key electrical components.
EVERY 6 MONTHS
It may be necessary to lubricate your treadmill running deck every six months to maintain optimal
performance of your treadmill. Only use lubricant provided by Horizon Fitness! Please contact Horizon
Fitness with questions about applying lubricant to your treadmill.
• Turn off the treadmill with the on/off switch, then unplug the power cord at the wall outlet.
• Loosen both the rear roller bolts. (For best results, place two removable marks on both sides of the
frame and note roller position). Once the belt is loosened, take the bottle of lubricant and apply it to the
entire top surface of the running deck. Tighten both rear roller bolts (matching up the marks for proper
position) to original position. After you have applied lubricant, plug in the power cord, insert the safety
key, start the treadmill and walk on the belt for two minutes to spread the lubricant.
• Lubricate the air shocks with Teflon based spray.
MAINTENANCE
