Product updates ..................................................................................................................... 95
9 Solve problems ............................................................................................................... 97
Self help ............................................................................................................................... 98
Solve problems checklist ......................................................................................................... 99
Step 1: Make sure that the product is set up correctly .................................................. 99
Step 2: Check the cabling or wireless connection (network models only) ........................ 99
Step 3: Check to see if any control-panel lights are lit .................................................. 99
Step 4: Check the paper ........................................................................................ 100
Step 5: Check the software ..................................................................................... 100
Step 6: Test print functionality ................................................................................. 100
Step 7: Check the supplies ..................................................................................... 100
Step 8: Try sending a print job from a computer ....................................................... 100
Factors that affect product performance .................................................................................. 101
Restore factory settings ......................................................................................................... 102
Interpret control panel light patterns ........................................................................................ 103
Status alert messages ............................................................................................................ 106
Paper feeds incorrectly or becomes jammed ............................................................................ 112
The product does not pick up paper ........................................................................ 112
The product picks up multiple sheets of paper ........................................................... 112
Prevent paper jams ................................................................................................ 112
Clear jams ........................................................................................................... 113
Improve print quality ............................................................................................................. 117
Use the correct paper type setting in the printer driver ............................................... 117
Adjust color settings in the printer driver ................................................................... 118
Use paper that meets HP specifications .................................................................... 119
Print a cleaning page ............................................................................................ 120
Calibrate the product to align colors ........................................................................ 120
Check the print cartridges ...................................................................................... 121
The product does not print or it prints slowly ............................................................................ 125
The product does not print ...................................................................................... 125
The product prints slowly ........................................................................................ 125
Solve connectivity problems ................................................................................................... 126
Solve direct-connect problems ................................................................................. 126
Solve network problems ......................................................................................... 126
Solve wireless network problems ............................................................................................ 128
Wireless connectivity checklist ................................................................................ 128
The product does not print after the wireless configuration completes ........................... 128
The product does not print, and the computer has a third-party firewall installed ........... 129
The wireless connection does not work after moving the wireless router or product ........ 129
Cannot connect more computers to the wireless product ............................................. 129
viii ENWW
