Eva Stampaggi S.r.l. guarantees that the stove is built in accordance with EN 13240 (wood-burning stoves) EN 14785 (pellet stoves) and EN 12815 (wood-burning
stoves and stoves), using high quality and non-polluting materials.
Eva Stampaggi S.r.l. guarantees that the stove is free from defects that make it unsuitable for its intended use or significantly reduce its value. The rules of the
Italian Civil Code or applicable national law governing the guarantee in the sales contract, or applicable national law ex D.Int.
Any non-conformity can be claimed under the guarantees and procedures provided for in Legislative Decree 206/2005, provided that the Buyer was aware of the
defect, or could not ignore it with ordinary diligence, or if the lack of conformity derives from instructions or materials provided by the same.
The warranty excludes malfunctions, defects and/or faults and consequent damages, resulting from property and/or persons, attributable to an abnormal and/or
improper use of the product and/or not in compliance with safety regulations and/or the “Wood Stove Instruction Manual”, or resulting from aninstallation that does
not comply (to which the absence of documents certifying such compliance is also equated) with current regulations and safetydirectives, or performed by
unqualified personnel (UNI10683 and UNIEN 1443), or when, by way of example, there is a direct discharge to the wall.
Likewise, any non-conformity that may be randomly attributed to a use or installation of the product that does not comply with applicable laws and regulations
and/or the instructions contained in this "Wood Stove Instruction Manual” will not be covered by warranty.
The aforementioned warranty is also excluded for defects in conformity, malfunction, defects and/or faults and the consequentdamage, caused to property and/or
persons, resulting from the use of the stove in a manner that does not comply with safety directives.
The warranty for malfunction, anomalies and/or defects and/or faults is invalid and Eva Stampaggi S.r.l. does not assume any responsibility for damage caused to
property or to persons resulting from the first ignition not being performed by a specialist technician, to whom the absence of such documents is also related,
proving such operation; breaching of and/or non-compliance with the provisions of this Instruction Manual; from the lack of cleaning and ordinary maintenance; the
lack of cleaning and extraordinary maintenance performed by specialist technical personnel, to whom the absence of documents proving such maintenance is also
related; from improper use of the stove; the lack of installation requirements; failure to comply with the procedures for reporting defects of conformity provided for
in Italian Legislative Decree 206/2005; from the use of unsuitable fuel; from modifications and/or repairs carried out without prior communication and relative
authorisation from Eva Stampaggi S.r.l.; from the use of non-original and/or non-specific stove spare parts.
The above list must be considered non-exhaustive and therefore the cases not expressly indicated but which, by virtue of analogical interpretation, can be equated
with the cases listed must also be considered included among the cases of exclusion of the guarantee.
All the following differences related to the natural characteristics of the coating materials are excluded from the warranty:the grains of the stones that are the main
characteristic and that guarantee their uniqueness; any small cracks or cracks that could be highlighted in ceramic/majolica coatings; any differences in shades
and shades on ceramic/majolica coatings; door glass; gaskets; masonry works.
Eva Stampaggi S.r.l. assumes no responsibility for: damage to chrome finished and/or anodised metal parts and/or painted or otherwise with treated surfaces,
whether due to rubbing or impact with other metals; damage to chrome finished and/or anodised metal parts and/or painted or with treated surfaces, whether due
to improper maintenance and/or cleaning with products or chemical agents (said parts must be cleaned using only water); damage to mechanical components and
mechanical parts due to improper use or installation by non-specialist personnel or for installation not in compliance with the instructions contained in the packaging;
damage to electrical or electronic components and parts due to improper use or installation by non-specialist personnel or for installation not in compliance with
the instructions contained in the packaging.
Warning: after purchase, keep the warranty certificate together with the original packaging of the product, the installation and testing certificate and
the receipt issued by the seller. The date of the sales tax document will determine the actual duration of the warranty.
The warranty provided shall be subject to the following terms and conditions:
The after-sales service is managed by our staff who may be contacted on 0438.35469or by e-mail at assistenza@evacalor.it
Our qualified staff will provide you with information concerning technical, installationor maintenance problems.
If the problem cannot be resolved over the phone, out staff will forward the issue on to the user's Technical Assistance Centre, who will guarantee service within
five working days.
Any parts replaced during the warranty period shall be covered for the remaining period of the purchased product warranty.
The manufacturer shall not pay the customer any indemnities for the inconvenience of not being able to use the product duringthe period required for repairing.
Should it be necessary to replace the product, the manufacturer will deliver it to the dealer who will then deliver it to the end user following the same procedure as
for the product purchase.
The warranty is valid in Italy; in the event of sale or installations carried outelsewhere, the guarantee must be recognised by the distributor in that region.
The warranty is carried out with the repair or replacement of defective parts, or defective parts or the entire product, at the discretion of the company.
When requesting assistance it is necessary to have to hand:
•Serial number
•Stove model
•Purchase date
•Purchase location
•Warranty start-up certificate completed by the specialist Technical Support Centre
IMPORTANT:
EVA STAMPAGGI ADVISES TO CONSULT WITH ITS AUTHORIZED DEALERS AND SERVICE CENTERS.
AN INSTALLATION ACCORDING TO THE LAW IS MANDATORY, EVA STAMPAGGI STRONGLY RECOMMENDS A
FIRST IGNITION OF ITS PRODUCTS WITH A QUALIFIED TECHNICIAN.
EVA STAMPAGGI HAS NO LIABILITY OF ONLINE SALES AND RELATED OFFERS, BECAUSE IT DOES NOT MAKE
DIRECT SALES TO THE GENERAL PUBLIC.
FOR ANY TECHNICAL PROBLEM DURING THE PERIOD OF THE LEGAL WARRANTY, THE PROCEDURE
REQUIRES TO CONTACT THE DEALER OR DIRECTLY OUR AFTER SALE SERVICE.
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