14. Troubleshooting
13-1 Basic Troubleshooting
13-1-1 The alarm panel cannot register with a GSM host (GSM Net LED flashes
rapidly):
a. SIM card not inserted or bad contact.
b. SIM card needs to be unlocked before use (use a mobile phone to setup) to
cancel the input of PIN code or PUK code.
c. Change the position of the AG400011.
d. Remove AC power and batteries and insert the SIM card again.
e. Make sure the SIM card is not expired.
13-1-2 Mobile phone cannot configure the alarm nor receive SMS from it:
a. The Show Caller ID function on this mobile phone must be turned on. The alarm
panel will not accept any commands if it cannot recognize the sender’s Caller ID.
b. Only a phone number set as Host phone number may have administrator rights to
configure parameters such as Voice, SMS, Speed Dial numbers, delay time,
Siren, volume, and starting time. Normal SMS numbers will not be accepted.
c. If GSM is busy or has bad signal, the SMS may be delayed or not sent.
d. When operating SMS from a mobile phone, please wait for the alarm panel to
return the SMS before operating the next SMS. Resend the SMS if one minute
has passed and the alarm panel still did not sent the return SMS.
e. When operating SMS from a mobile phone, if there are no responses the reason
might be the sent SMS is not an acceptable command. Please refer to SMS
Functions in Appendix B for the proper commands.
13-1-4 GSM Status LED is off:
a. Check the AC adaptor to see if it’s properly plugged in and check the power LED
to see it it’s on. The GSM will shut down partial power when it is not connected to
AC power to extend usage time.
b. Remove all power sources (including batteries and AC power), insert them back
and try again
13-1-5 Unable to use RFID Tag after power on
Remove all power sources including batteries and DC-jack. Wait for one minute
and power on the alarm panel again.
13-2 Restore to factory settings
The user may choose to perform a factory reset to return the device to factory default
settings. Please note that all configurations (including recorded alarm messages,
contact lists and linked sensors/devices) will be deleted. The PIN code will reset back
to default PIN code “1234”.
1. Take the device off the wall. Note the alarm will sound because of its tamper
protection.
2. Remove all power sources including batteries and DC-jack.
3. Press and hold the reset button on the back (next to DC-jack) and insert the
batteries or DC-jack to power it on. Keep pressing the reset button until a beep
tone is heard. Release the button after beep tone.
4. The DISARM LED will turn on to followed by 5 short beeps indicating the reset to
factory default is complete.
