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Customer Support & Warranty matters
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Troubleshooting
Check at first the power supply and the fuse. A problem may be caused through power
supply, when no light or display appears after switching on. If the unit works in a
strange way, disconnect the power supply cable (or take out the fuse from the holder),
while the radio remains switched on, wait some time (minimum 10 seconds), and then
reconnect power cord again.
Another method is to make a “Factory Default “ reset. This reset may also reset the
country switching and the last channel used- the radio just starts again like a brand
new radio which had not yet been connected.
• Switch the radio off
• Press AM/FM and MEM button and keep them pressed during switching the
radio on
• Release buttons
• The display shows rS and after a short time the radio starts again. In most cases
the functions of the radio will be restored now.
• Check the microphone and antenna connector.
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European 2 years warranty
The distributor, dealer or retail shop where you bought the radio warrants to the original
retail purchaser of this product that should this product or any part of it, under normal
use and conditions, be proven defective in material or workmanship within 2 years from
the date of original purchase, such defect(s) will be repaired or replaced with new or
reconditioned product without charge for parts and repair costs. To obtain repair or
replacement within the terms of this warranty, the product is to be delivered with proof
of warranty coverage (e.g. a copy of your bill of sale), specification of defect(s), to the
distributor, dealer or his authorized repair partner.
Liability for communications range of this product is disclaimed. The warranty does not
apply to any product or part there of which, has suffered or been damaged through
alteration, improper installation, mishandling, misuse, neglect, accident, or by removal
or defacement of the factory serial number label(s). The warranty does not apply to
accessory parts or problems caused through not authorised or not recommended
accessories like other than the supplied microphone, external antennas, external
power supplies and over voltage caused through external power supplies, lightning or
over voltage defects via antenna or other cables, broken or damaged acrylic glass
windows and cabinet parts.
Please contact the dealer or person where you have purchased the CB radio, or
contact our repair service in Germany directly.
Where to find service hints and service documentation
The complete technical documentation is updated regularly. You can download the
latest versions of user manuals, technical documents and conformity declaration, as
well as service hints or FAQ’s any time from our server under
http://www.service.alan-electronics.de
If you should have a problem, please have a look to the service hints or frequently
